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SHIPPING, RETURNS, AND REFUND POLICY  
 

www.nagasona.com
 

Effective date: 1st April 2021
 

Welcome to the Shipping, returns and refund policy of www.nagasona.com which is owned and operated by ViSona LLC DBA NagaSona (“NagaSona”, “we”, “us” and “our”).
 

SHIPPING TERMS
 

Order and Shipping Confirmation
 

You will receive an email confirmation once your order has been successfully placed, it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Any incorrect address details will often result in the parcel being returned to the sender, in which case you will be charged for re-delivery. NagaSona will not be responsible for any misplaced or unclaimed parcels by the courier company.
 

Cancellations
 

Customers can only request a cancellation prior to the order shipment and processing.
 

Delivery Time
 

Products will ship within 1 to 4 business days after processing normally.
 

If you are buying products during promotional periods, it may take a little longer for our products to be delivered to you.

We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather), we’ll let you know as soon as possible.
 

Delivery Fee
 

All Customers are required to pay the delivery/shipping fee for any orders they place.

We may offer free shipping under special conditions and under promotions.
 

RETURNS & REFUNDS
 

Please return your product after contacting NagaSona at help@nagasona.com within 14 days from the date of receiving the order. Products must be returned unused/unopened condition with all pricing, packaging and brand labels secure. NagaSona will provide you the Return address by sending you an email upon your request.
 

Please note that the Customer is responsible to pay the Shipping/Delivery fee when returning the product. We recommend that all returns be sent using a traceable carrier. NagaSona will not be held responsible for packages not received by us that were returned without a tracking number.
 

We reserve the right to accept or reject a returns and refund request at sole discretion. We do not accept requests in the following circumstances:
 

• Return/Refund request is made after 14 days from the date of receiving the product.

• Product is used, opened and damaged by the Customer

• Incomplete product or partial order

• Fraudulent Return/Refund request
   

Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly.
 

CONTACT US
 

For more information or to initiate a return request, please get in touch with our Customer Support team by sending an email on help@nagasona.com